Refund & Cancellation Policy

At Mistry Automobile Repair & Services Private Limited, we strive to provide reliable, transparent and convenient automotive services to our customers. This Refund & Cancellation Policy explains the terms applicable to cancellations, refunds and service-related payments made through our website, application or other service channels.

1. Service Booking Cancellation

Customers may request cancellation of a service booking before the service has commenced. Cancellation requests should be made through the Mistry application or by contacting our customer support team.

Once a vehicle has been inspected, work has commenced, parts have been ordered specifically for the vehicle, or other services have already been performed, cancellation may not be eligible for a full refund.

2. Cancellation by Mistry

Mistry reserves the right to cancel or reschedule a booking when circumstances such as workshop capacity, technician availability, unavailable parts, operational issues or other unforeseen circumstances prevent us from providing the service as scheduled.

If Mistry cancels a prepaid booking and the customer has not received the corresponding service, the eligible amount may be refunded to the original payment method.

3. Refund Eligibility

Refund eligibility depends on the nature and stage of the service. Where a refund is approved, the refundable amount will generally correspond to the amount paid for the service that has not been provided, subject to any applicable charges or deductions.

Services that have already been completed, partially completed, or where parts or materials have been procured specifically for the customer's vehicle may not qualify for a full refund.

4. Advance Payments

Certain services may require an advance payment before work begins. Advance payments may be used towards inspection, diagnosis, parts procurement, labour or other service-related expenses.

If expenses have already been incurred for the customer's vehicle, those expenses may be deducted from any eligible refund.

5. Parts and Spare Parts

Parts, accessories or components ordered specifically for a customer's vehicle may be subject to the return and refund terms of the relevant supplier or manufacturer.

Refunds for such items may therefore depend on whether the supplier accepts their return and whether the item is unused, defective or otherwise eligible for return.

6. Incorrect or Defective Parts

If a part supplied by Mistry is found to be defective or incorrect, customers should contact us as soon as reasonably possible. The matter may be inspected and resolved through repair, replacement or refund, as applicable.

7. Completed Services

Payments for services that have already been completed are generally non-refundable. If you believe that a service has not been performed as agreed or that there is a service-related issue, please contact us so that the matter can be reviewed.

8. Service Warranty

Where a particular repair or service is covered by a warranty provided by Mistry, eligible warranty-related concerns will be handled according to the applicable warranty terms.

A warranty claim does not automatically constitute a refund request. Depending on the circumstances, Mistry may provide inspection, rectification, repair or replacement instead of a monetary refund.

9. Refund Processing

Once a refund has been approved, the refund will generally be processed using the original payment method, wherever technically possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution involved.

10. Payment Gateway Charges

Where applicable, payment gateway, transaction or processing charges may be non-refundable, depending on the nature of the transaction and the applicable payment-provider terms.

11. No-Show or Delayed Arrival

Customers are requested to inform Mistry as early as possible if they are unable to bring their vehicle for a scheduled service.

Repeated no-shows or significant delays may result in the booking being cancelled or rescheduled. Any refund will be determined based on whether costs have already been incurred.

12. How to Request a Cancellation or Refund

To request a cancellation or refund, please provide your booking details and relevant payment information through the Mistry application or contact our team directly.

We may request additional information or documents where necessary to verify the booking, payment or service concerned.

13. Changes to This Policy

Mistry may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes or business practices.

Any updated policy will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have any questions regarding cancellations, refunds or payments, please contact Mistry Automobile Repair & Services Private Limited.

Email: Basant@mistryapp.in

Phone: +91 98366 24004

Address:
76, Canal Circular Road,
Kankurgachi, Kolkata 700054